At RC Trendsetters , we are committed to ensuring your satisfaction with every purchase. To be eligible for refunds and exchanges, please consider the following conditions:
– **Damaged or Wrong Product:** If you receive a damaged or incorrect product, we offer free refunds and exchanges.
– **Other Cases:** In situations where you wish to request a refund or exchange a product for reasons other than damage or receiving the wrong item, a small delivery charge will be applicable.
**2. Return Request Timeframe**
To initiate a refund or exchange, please make your request within 2 days of receiving the product. This ensures that we can process your request promptly and efficiently.
**3. Steps for Refunds and Exchanges**
**For Damaged or Wrong Products:**
1. Contact our customer service team at rctrendsetters@gmail.com or +91 94296 91022 within 2 days of receiving the product to request a refund or exchange.
2. Our team will guide you through the process and arrange for a return pickup.
3. Pack the item securely and include the original purchase receipt.
4. Our delivery partner will collect the item from your location.
5. Once the returned item reaches our store, it will undergo inspection and verification.
6. If the product is confirmed to be damaged or the wrong item, we will process your exchange or issue a refund, depending on your preference.
**For Other Cases:**
1. If you wish to request a refund or exchange a product for reasons other than damage or receiving the wrong item, please contact our customer service team at rctrendsetters@gmail.com or +91 94296 91022 within 2 days of receiving the product.
2. Our team will guide you through the process. A small delivery charge will be applicable for the return.
3. Pack the item securely and include the original purchase receipt.
4. Our delivery partner will collect the item from your location.
5. Once the returned item reaches our store, it will undergo inspection and verification.
6. The return or exchange will be processed accordingly.
**4. Refund and Exchange Exceptions**
– Personalized or custom-made items may not be eligible for refunds or exchanges unless they are damaged or defective.
– Items that are on clearance or marked as final sale are not eligible for refunds or exchanges.
**5. Data Security**
We take data security seriously and protect your personal information in accordance with our Privacy Policy.
**6. Changes to this Policy**
We may update this Refund and Exchange Policy from time to time, and the updated version will be posted on our website.
Please note that this policy is a basic template, and you should customize it to your specific business practices. If needed, consult with legal professionals to ensure compliance with applicable laws and regulations.
